Hi there,

  Can you please tell me what camera you are working with??

  By the way, our iPhone/iPad Client software, or other mobile client software such as Android/Blackberry, can not connect to IP cameras / devices directly. Users should add these IP cameras / devices into our DVR Server software, then use our iPhone/iPad Client software, or other mobile client software such as Android/Blackberry to connect to our PC DVR Server software and live preview.