Hello!

We have 15 of DS-6004HC digital videoservers.

Some of them are broken with electronics.

One of them is semi-functioning - it not respond for PING, but answer through Windows HyperTerminal and COM-port.

It says exactly:

Software destroyed, please upgrade it.

Please input [u/U] or [ESC] key:

If I type the @ symbol to continye the boot process, it answers exactly:


Please input [u/U] or [ESC] key: @

boot device          : secEnd
unit number          : 0
processor number    : 0
host name            : host
file name            : vxWorks
inet on ethernet (e) : 192.0.0.135:ffffff00
host inet (h)        : 192.0.0.199
user (u)            : smdk2510
ftp password (pw)    : smdk2510
flags (f)            : 0x8
target name (tn)    : smdk2510

BOOT FROM TFFS FILE SYSTEM secEnd
Attached TCP/IP interface to secEnd0.
ifname : secEnd0, inetAddrs : 192.0.0.135
Attaching network interface lo0... done.
ifname : lo0, inetAddrs : 127.0.0.1
Loading... 1
Error loading file: errno = 0x3c.


Where can we get a software, to upgrade our DS-6004HC, to boot it properly?


We can upgrade software thru internet, if you tell an address of FTP server for direct update.

Hi there,

  It seems there is some problem with your DS6004HC devices. But I'm sorry we can not help since we can not make sure where and from whom you got these devices, I don't know who produced them.

  So I think the best way is to ask your provider for help, ask the one from whom you bought these devices, they have the duty to deal with the problem.

I can send you a serial number of that DVS to make you sure, that it is of your production or not.

I sent you a personal message, liu.

KillerLot:
I sent you a personal message, liu.

I replied personal message to you. Please check.

I can only judge if the devices are from us or not by checking with our sales, so you have to tell us where and from whom you get these devices, if not convenient for your to send in this forum, you can send personal message or email to support_eu@netvisiondvr.com